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Creating a Host Comp Reservation
1. Verify availability under RESERVATIONS tab GENERAL AVAILABILITY
2. Navigate to the RESERVATIONS tab -> CREATE RESERVATION
a. Search First and Last Name or Salt River Rewards number to confirm if theplayer you are booking has an existing guest profile. If they do not, selectCreate New Guest.
b. Follow the steps for collecting information in Create Guest Record.
c. Select the dates of stay and number of rooms
3. Navigate to AVAILABILITY
a. Click the arrow down on the chosen room type
b. Select HOCOMP for Host Comp
c. Process
3. STAY INFORMATION
a. Guest Type = Casino
b. Origin Code = Casino
c. Segment 1 = Salt River Reward
4. Click Payment Information
a. Under “Payment Method chose Credit Card.
b. Switch on the “Request New Card” toggle, choose your device from the dropdownand click the card reader button on the screen.
c. Enter the card number using the IDTECH card machine
d. Don’t click anything after or the card number won’t be recorded
The box will disappear, CC will populate when entered correctly
e. Reservation Guaranteed
Special Requests
1. All requests/concerns/issues noted in SPECIAL INSTRUCTIONS.
2. Suppress Rate On Registration Card for all prepaid bookings(comps/comp mailer)
3. Still under Special Requests - Scroll down to the Vip Code drop down,only these can be chosen:
- ONYX
- DIAMOND
- TURQOUISE – Case by case scenario – only players with sufficient play can be marked as a VIP.
MISCELLANEOUS
1. Staff Comments – All billing notes placed here, must state comperand department.
BILLING: RM TX RF COMP TO TIANNA ENAS – PLAYERS REWARDS
2. If dates are comped by different people note a billing for each with a date in the front.
BILLING: 6/15 RM TX RF COMP TO TIANNA ENAS – PLAYERS REWARDS
BILLING: 6/16 RM TX RF COMP TO THOMAS KYRO – PLAYERS REWARDS
3. Check Notify of VIP
4. When booking is complete the confirmation box will appear, for comped mailers click Continue.
5. Host Comping Set Up
6. On the right side panel there is a search button, you can either scroll to find Guest Comp Template Setup, or search ‘comp’ for it to appear.
7. Click Host Comp -> ADD
8. A box will pop up. Make sure the correct dates to be comped are selected
9. Search Authorizer – You can either type name or scroll, Click their name.
10. Under Applicable Department -> Click Players Club
11. Submit
12. Make sure the correct comp dates populate
13. Make sure comping method/amount is correct:
a. Comp Amount -> Percent –> 100%
14. Save – Booking Complete