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Creating a Direct Mailer Reservation
1. Navigate to the RESERVATIONS tab -> CREATE RESERVATION
2. Search First and Last Name or Salt River Rewards number to confirm if the player you are booking has an existing guest profile. If they do not, select Create New Guest.
3. Follow the steps for collecting information in Create Guest Record.
4. Select the dates of stay.
5. Click Availability
6. Click Offer/Rank
7. Pop-Up box will appear. Click “Offer” and select the appropriate reward.
8. Click the arrow to the left and then click apply
9. Choose room type
a. Rated and Comped mailers eligible room types: DLXKNG, DLXKNA, DLXKNZ,DLX2QN, DLX2QA, DLX2QZ – Guest responsible for cost difference in upgrades.
b. Tariff will be associated to the offer code
10. In “Stay Information”
a. Guest Type – Casino
b. Origin Code – Direct Mail Piece
c. Segment 1 – Salt River Reward
11. Click Payment Information
a. Under “Payment Method chose Credit Card.
12. Switch on the “Request New Card” toggle, choose your device from the drop down and click the card reader button on the screen.
13. Enter the card number using the IDTECH card machine
a. Don’t click anything after or the card number won’t be recorded
The box will disappear, CC will populate when entered correctly
b. Reservation Guaranteed
14. Special Requests
a. All requests/concerns/issues noted in SPECIAL INSTRUCTIONS.
b. Suppress Rate On Registration Card for all prepaid bookings(comps/comp mailer)
c. Still under Special Requests - Scroll down to the Vip Code drop down,only these can be chosen:
- ONYX
- DIAMOND
- TURQOUISE – Case by case scenario – only players with sufficient play can be marked as a VIP.
15. MISCELLANEOUS
a. BILLING: RM TX RF COMP TO JOHN FERNANDEZ – PLAYERS REWARDS
b. Check Notify of VIP
16. When booking is complete the confirmation box will appear, for comped mailers click Continue.
a. On the right-side panel there is a search button, you can either scroll to find‘ Guest Comp Template Setup, or search ‘comp’ for it to appear.
b. Click ‘Directmail – DM-CMP
c. Select the dates to be comped
d. Select Search Authorizer
e. Select both John Fernandez – Players Club
17. Click ADD
a. Make sure the correct comp dates populate
b. Make sure comping method/amount is correct:
c. Comp Amount -> Percent –> 100%
d. Save – Booking Complete