Background Information
ChangeGear is a program used to submit and monitor Change Requests through the IT Department. All Change Requests are submitted by an IT Team member on behalf of the Business Owner. This Job Aide lists steps associated with Business Owner Approval, from desktop email or cell phone.
All emails are sent from Casino Arizona Change Management, with an associated email address: ChangeGear.Service@casinoaz.com.
*It is important to enable Pop-Ups in Google Chrome to view a Request in the ChangeGear program.
Approve Using Web Link
- A notification is delivered to your Outlook Inbox.
- Sender Name: Casino Arizona Change Management
- Email Address: ChangeGear.Service@CasinoAZ.com
- The following Ticket Details are included in the email:
- Ticket Number
- Link to view the full ticket.
- A brief set of details.
- Click the “Click Here to View Ticket” link.
- A Pop-Up window opens with details of the Change Request – see Screenshot below. This link can be used at any time in the task timeline to view the status of the requested change.
- Click Approve (or Reject) in the Toolbar.
Approve Using Email Reply
Approval Emails contain Approve, Reject, and Remediate options above the Ticket Details. To approve a ticket from your phone (this process can also be used when approving from your computer):
- Reply to the email.
- Type X in the appropriate selection’s brackets.
- Send the message.
To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.