Cummins Allison Service Portal - Getting Started

Background Information

The Cummins Allison Service Portal provides online access for equipment service requests. This Job Aide contains the steps necessary to log in, as well as create and view status of a Service Request.

First Login

The Team Administrator will create a service account. Once the account is created, you will receive an email notification with a link for your password.

1. User ID (Your Casino Arizona email address).
2. My Password – click the link to open the Password Update screen on the Cummins Allison online portal.
3. Password requirements.
   Password must be between 8 – 15 characters.
   Password must include a capital letter, number, and special character.
   • Ex. $M0ney

Service Portal Access

Access the Cummins Allison Online Service portal with either of the following ways:

1. Double-click on the Cummins Allison icon on the computer desktop.
2. Navigate to The Source and select the Cummins Allison Service Portal link from the Departments drop-down, under Count.

Homepage Navigation

The Home screen displays a visual dashboard of available options.

The following access is available, based on Job Role:

Supervisor Account	Manager Administrator Account (Supervisor Access plus the following)
Create Service Request	User Management
Service Call Status	Customer Groups
	Service History
	Reports

 

Create Service Request

Step 1: Create Request

1. Click on the Create Service Request icon on the CA homepage.
2. A list of department machines will display. Locate the machine name (listed by Model Name and Serial Number) and click on Start Request.
3. A Service options window will appear.
   • Select the problem description from the drop-down.
   • Enter contact information and additional comments.
   • Once information is entered, the Add Machine to Service Request button will appear in blue. Click the button.
4. Status of the selected machine will change from Start Request to Call Pending.

Step 2: Review Request

1. Review information for all machines added to this request.
2. A. Click Next to continue with the request.
   • Click Back to return to the previous Machine Selection screen.
   • Click Remove to remove a machine from the request.

Step 3: Submit Service Request

1. Click Submit in the upper-right of the Step 3 screen.

Service Call Status

The following are Service Status options:

Unassigned	The service call has been received by Cummins Allison but has not yet been assigned to a specific Technician.
Assigned	A Technician has been assigned to the service call.
Accepted	The Technician has acknowledged the new service call in their queue.
En-Route	The Technician is on their way to the location.
On-Site	The Technician has arrived at the location but has not yet started working on the machine.
In Process	The Technician is currently working on the machine. Once a service call status is “In Process” it can no longer be Cancelled in the Service Portal.
Suspended	Repairs have been started but are currently on hold. A call may be suspended for many reasons but the two most common are the business closing before the repairs are complete or parts must be ordered to finish the repair.
Declined	If the Assigned Technician cannot get to a new service call in a timely fashion because their current assignment is taking more time than expected, they may Decline a call so that another Technician may be assigned.

 

Service History

The Service History page shows you all completed Service Calls for the equipment in your Portal Account. Calls are sorted by most recently completed.

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.