InfoGenesis - Credit Card Tip Only Process

Background Information

Below is the process for entering Tips only transactions. The credit card company may refuse to process payments that are not in compliance with this process. 

Failure to adhere to this policy may also result in:

  • Disciplinary action up to and including termination.
  • Payroll deduction to recoup money received for credit card tips that were subsequently rejected by the credit card company for failure to follow this process.

Tip Only Transaction Steps

  1. Start a check and go to the tender screen
  2. Select the CC Tip Only button
  3. Select Tip $ Amount button and enter the tip
    • This function should ONLY be used for CC Tip Only transactions.
    • You MUST type the tip amount BEFORE you pre-authorize the card.
  4. Select Auth to authorize the amount
  5. Select the Credit Card Type and swipe the credit card when requested to do so
  6. The receipt will print with the tip amount on it
  7. Select CC/PC Accept and select the check number
  8. Since the tip amount is already there, hit enter - do not change or add the tip amount again. Finalize the check and the final receipt will print. Guest will need to sign the check

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.

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