CMP - Player Card Reprint

Background Information

Casino Arizona patrons are rewarded for their consistent play by accruing Player Rewards Club points. As points accrue, players achieve a higher status and may be eligible for benefits and cash rewards. This Job Aide outlines how to reprint a player’s card and not mistakenly print up someone else’s card.  This process will prevent providing guests with the incorrect Player’s Card.

Reprinting a Player Card When Multiple Accounts List

In the example within the attached pdf, the customer of Sarah J Henry is being searched. It is fine to enter the name by: First Last or last, first Either will work.

Search and Select Correct Account

  1. If two or more results are produced with the same name, but different Middle Initial, CMP will randomly, automatically select one of the accounts.
  2. This  DOES NOT mean that the User should go ahead and click F3 to Make Player Card.
  3. In the example, if the desired account to reprint a card for is Sarah J Henry, then Sarah J Henry account should be clicked on to select.
  4. After the account has been clicked to select, the User is clear to press the F3 Button to Make the Player Card.
  5. Assuming that the order of player listing is ascending, pressing F3 prior to clicking and selecting the 2nd player will result in Sarah C Henry’s card printing instead of Sara J Henry.

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.

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