TicketManager - Canceling / Revising Orders

Background Information

Canceling existing order within TicketManager system and changing Invitee or quantity/seat information.

Marketing has implemented the new TicketManager system, these are the necessary steps to cancel an existing order and change the invitee information in the case where the tickets were inadvertently sent to the wrong VIP Player or ticket quantity was inaccurate.

Canceling and Revising Orders Within TicketManager

  1. The first step of canceling a shipment depends upon whether the tickets have already been claimed by the requestor. If they have been claimed, you must select the “Mark as Returned” option from the Operations Menu dropdown. If they have not been claimed, you would select “Cancel Shipment”.
  2. If tickets have been claimed: Go to the Orders > Management Shipments page and filter down to the Order ID and select checkbox. Next, click into the Operations menu dropdown and select “Mark as Returned”. (This step will bring tickets back into inventory)
  3. The Mark as Returned screen will then appear, add required Notes and select the green Save button.
  4. If tickets have not been claimed: Go to the Orders > Management Shipments page and filter down to the inaccurate Order ID. Example in pdf attached.
  5. Click the white checkbox on the left side of the screen to select inaccurate order. Then, click into the Operations menu dropdown and select “Cancel Shipment”. A pop-up box will ask to confirm the cancellation, select the “OK” button.
  6. The Cancel Transferred Tickets screen will then appear, select the “Cancel Tickets” green button.
  7. Next go to Orders -> Manage Orders and filter down to the same Order ID. Click on the blue Order ID number to review order.
  8. On the next page, click the green “Edit” box in the top right corner.
  9. At the bottom left you will see the list of invitees. Click the pencil icon on the far left of the screen next to the name you want to edit.
  10. You will then be able to input new customer information.
  11. After all the revisions are made, click the green ‘Ok’ button. Then click the green ‘Save’ button.
  12. Navigate back to the Orders > Manage Shipments page and filter down to that same Order ID. Click the white box next to the order ID and from the Operations Menu dropdown, select “Transfer”.

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.

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