Creating a Casino Rate Reservation
1. Navigate to the RESERVATIONS tab -> CREATE RESERVATION
2. Search First and Last Name or Salt River Rewards number to confirm if the player you are booking has an existing guest profile. If they do not, select Create New Guest (See job aid for assistance).
a. Follow the steps for collecting information in Create Guest Record.
b. Select the dates of stay.
3. Click Availability
a. Click available room type
NOTE: Casino rates CANNOT go below $139, if it reflects lower than $139 you will need to manually enter it by clicking the pencil next to the rate
b. A pop-up box will appear, click Override Price($)
c. Type the correct amount in the Amount ($) field.
You can select Apply for Stay Dates to apply to all nights if all nights are the same rate.
d. Save
e. After you hit Apply, the rates will auto process, applying to your booking.
4. Stay Information
a. Guest Type – Casino
b. Origin Code – Casino
c. Segment 1 – Salt River Reward
5. Click Payment Information
6. Under “Payment Method chose Credit Card.
7. Switch on the “Request New Card” toggle, choose your device from the drop down and click the card reader button on the screen.
8. Enter the card number using the IDTECH card machine
9. Don’t click anything after or the card number won’t be recorded. The box will disappear, CC will populate when entered correctly
10. Reservation Guaranteed
Special Requests
1. All requests/concerns/issues noted in SPECIAL INSTRUCTIONS.
2. DO NOT Suppress Rate On Registration
3. Still under Special Requests - Scroll down to the Vip Code drop down, only these can be chosen:
a. ONYX
b. DIAMOND
c. TURQOUISE – Case by case scenario – only players with sufficient play can be marked as a VIP.