Canceling Reservation
Please Note - Casino Players have 24 hours to cancel their bookings, if they cancelwithin 24 hours there is a penalty of 1 nights room and tax for Casino Rates andRated Mailers. For non high rollers, send them to reservations to collect thecancelations fee and cancel the booking. If the player is worthy of waiving thecancelation, please notate Cancelation Fee waived under Special Requests beforeproceeding with the cancelation.
1. Navigate to the booking from Reservation – Reservation List
a Search by name, confirmation number, players number, exc.
2. There are two places you can cancel a booking.
3. First Cancelation Method
a. Click the 3 Dots on the right side of the Reservation List screen
b. Click Cancel
c. A popup will appear
d. Choose reasoning
e. Click Save
f. Reservation is now cancelled.
4. Second Cancelation Method
a.Go into the booking
b EDIT
c. Under Reservation Details, click the RESERVATION arrow down
d. Scroll down and click CANCELLED
e. The cancellation pop up will appear, please select your reason and save.