iTrak - Using iTrak

Background Information

The iTrak incident tracking system is intended to allow the Security, Surveillance, and HR departments to create and monitor casino incidents.  These incidents include injuries, thefts, slot drop, etc.  Each incident that is required to be documented by these three departments will be documented in the iTrak application. The application will store media, and other attachments for future reference. The system will also allow management teams to run reports to determine trends regarding the documented incidents.

iTrak Setup

The steps in this section will only need to be done the first time using iTrak.

  1. Open iTrak.
  2. Click on File.
    • Select Change Property.
    • Fill in New Property and click OK.
  3. Click Tools and select Set up Homepage. Select the order and number of window panes you would like to see.

Daily Log

  1. Click Daily Log on the left pane, and click New.
  2. In the General tab, Fill in:
    • Start/End Time
    • Property
    • Location/Sub location
    • Topic
    • Info From (Reference)
    • Synopsis
  3. Set Status to Open, Pending, or Close.
  4. Save & Close.

Incident File

  1. Find the Topic in the Daily Log that involves your incident. Double click on that log.
  2. Click Actions, then select Create Incident on the bottom right of your Daily Log.
  3. The Daily Log will close out and an Incident File window will open.
  4. Click on the Report Details tab. Fill in the following fields:
    • Type
    • Specific
    • Category
    • Checklist
    • Narrative
  5. On the Participants tab, add the people directly involved in the incident.
    • In the lower left corner, click ADD. Select Personnel from the option drop-down.
    • A dialogue window will open. Enter the employee name in the Look For area and click Enter or Find Now.
    • The employee’s name will show in the blank area under this section. Highlight the employee name, and click Select.
    • The Primary Role dialogue box will open. Select the employee’s Primary/Secondary role in the incident.
  6. Click on the Media tab.
    • Enter your paper attachments, video or photos.
      • Click Add File to add saved video, image, or file (If saved in My Videos, My Pictures, My Documents, etc.)
      •  Click Camera to take an image with the Web Cam.
    • Browse for attachment file. Select attachment and click Open. The attachment will show up on your screen.
    • Click OK at the bottom right side of your screen and the attachments will be placed into the media section.
    • To add a title on your media, double click on the attachment.
    • Type in new title and press enter.
  7. Click Save and Close when completed.

Clearing iTrak Browser Cache

  1. Click the ellipsis in the upper right hand corner, and select Settings.
  2. Click Privacy and Security.
  3. Click Clear browsing data.
  4. Uncheck Browsing history and click Clear data.

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.

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