Team Dynamix: Facilities Supervisor & Coordinator Incoming Tickets

Background Information

Team Dynamix is the Enterprise’s ticket management system used to submit and track tickets relating to employee requests. The following Job Aide will show the processes of handling incoming tickets for the Facilities Department’s supervisors and coordinators.

Logging Into Team Dynamix

  1. Navigate to Team Dynamix via a Windows Desktop or The Source.
    • Desktop: Select the Start Menu. Then, select the Submit a Ticket tile.
    • Source: Navigate to The Source. Then, select the Web Apps drop-down menu and select TeamDynamix Administration.
  2. From the home screen, select Users. This will automatically sign you in.
  3. A pending items window appears. Select the X to close out of this window.

Navigating the Team Dynamix User Desktop View

  • Supervisor and Coordinator Desktop Views are visually similar, however the data is property dependent: ie Casino Arizona users will see CAZ tickets while those based at Talking Stick Resort will see TSR tickets.
  • The Desktop View includes categories, such as:
    • New Ticket Report – TSR or New Ticket Report – CAZ
      • New tickets to be opened and assigned are found here.
    • Open Ticket Report – TSR or Open Ticket Report – CAZ
      • Open tickets to be worked on and/or updated are found here.
    • TSR – Open Ticket Tasks or CAZ – Open Ticket Tasks
      • Open tasks to be worked on and/or updated are found here.
    • 30 Day Open Report – TSR or 30 Day Open Report – CAZ
      • Tickets open for 30 days or more can be accessed here.
    • 30 Day Closed Report – TSR or 30 Day Closed Report – CAZ
      • Tickets closed for 30 days or more can be accessed here.
    • My Assigned Tickets
      • Tickets directly assigned to your name can be found here.
    • My Assigned Ticket Tasks
      • Ticket tasks directly assigned to your name can be found here.
  • Review the locations of categories in the example in the attached pdf.

Opening and Assigning a New Ticket

  1. From the New Ticket Report category, select the ID # or Title to open a ticket.
  2. The ticket opens in a new window.
  3. Select Edit. 
  4. Complete all required fields indicated with a red asterisk *. This can include:
    • Status – select drop-down to change to In Process.
    • Location Room – type the location name and select the location from the drop-down once it appears.
      • Example – location is in the EDR. Type “EDR” and select EDR from the drop-down menu.
    • Description – enter any details regarding the ticket, such as location, hours, important notes, etc.
    • Responsible – type the Tech/Laborer’s name responsible for ticket and select their name; this will assign the employee the ticket.
      • Notify on Change – always select this box to send a notification to the employee responsible.
  5. Select Save at top of screen. 
  6. Select To Detail to return to the ticket home page.

Adding an Asset to a Ticket

  1. From a ticket home page, select Assets/Cls from the navigation bar.
  2. Select +Assets/Cls.  
  3. A new window appears. Select the magnifying glass to the right of the Item(s) field.
  4. Under the Asset Filtering section, select the X to the right of the User field to remove the current user.
  5. In the top, righthand section of the screen, select the magnifying glass to the right of the Room field.
  6. In the Search field, type in the name of the location. Then, select the name of the location under the Room column.
    • Example – type in “Starz Bar” and hit enter on your keyboard. Under the Room column, select Starz Bar – 1020.
  7. The location is automatically added to the Assets/Cls main page under the Room field.
  8. Select Search in the top left corner of the screen.
  9. Select the check boxes for each Asset to be added to the ticket under the Custom Attribute Filtering field.
  10. Select +Insert Checked. 
  11. The Asset(s) is successfully added to the ticket.

Adding Time to a Ticket

  1. From a ticket home page, select T&E from the navigation bar. 
  2. Select +Add Time. 
  3. A new window appears. From the Time Type menu, select the drop-down and select General.
  4. Under the Hours field, type in the hours it took to complete the entire ticket process.
    • Example – completing the ticket process took 30 minutes. Type “.30” in the Hours field.
  5. Under the Description field, enter a description of what was completed.
  6. Select Save.

 

To review images or save/download/print a copy of this Job Aide, please select the pdf attachment.

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