Background Information
Ticketmaster allows invitees to accept and save complimentary tickets via TicketManager email to their Ticketmaster account as well as save to their smartphone and transfer tickets if needed. This Job Aid will walk invitees through the steps of accepting and saving their comp tickets from a TicketManager email notification to their Ticketmaster account.
Note - Invitees must have a Ticketmaster account in order to accept their tickets.
Log In to Accept Tickets
1. Invitees will receive an email notification from the Casino Arizona TicketManager account indicating they have complimentary tickets to accept for an event. Please note:
a. Tickets are emailed from a Casino Arizona noreply@ticketmaster.com email address.
b. An expiration date is listed below the “Accept Tickets” button.
c. The easiest way to accept tickets is on a user’s smartphone.
2. Select “Accept Tickets.”
3. The invitee will enter their Ticketmaster email address.
4. Select Continue.
5. If the invitee has an existing Ticketmaster account, they will be prompted to enter their password. If the invitee does not have an existing Ticketmaster account, they will be prompted to create an account.
6. Select Sign In.
Saving Tickets on a Smartphone
1. After logging in, a notification appears at the top of the screen indicating the ticket(s) were accepted.
2. Invitees can view tickets under the “My SafeTix” section by selecting the side arrow icon.
3. Whether invitees are using an iPhone or an Android, select “Add to ___ Wallet.”
4. Confirm the amount of tickets the invitee would like to add to their smartphone wallet. Select “Add All Tickets” or “Add 1 Ticket.”
5. Select “Add.”
6. The tickets have been successfully added to the smartphone wallet. Select “View Passes” to view the tickets to be scanned to enter the event.
Transferring Tickets
1. Invitees can transfer tickets under the “My SafeTix” section by selecting the More icon.
2. Select “Transfer.”
3. Confirm which ticket to be transferred, then, select “Transfer” at the bottom of the screen.
4. Enter the Ticketmaster email address and transfer the ticket.