Background Information
Guests at Casino Arizona and Talking Stick Resort will now have all drink promotions, also known as drink vouchers, digitally available to them on their Player Rewards Account. After obtaining a drink promotion at a kiosk on property, guests can use these digital drink promotions for one complimentary drink of either House Wine, Well Spirit, or Beer of the guest’s choice. The following Job Aid will walk you through the steps of processing these digital drink promotions.
VERIFYING A DRINK VOUCHER FOR A GUEST
When a guest says they have a drink promotion/voucher to use, follow these steps to verify this information prior to tendering:
1. Start a check.
2. From the Tender screen, select Loyalty.
3. Swipe or manually input the Player Rewards Card.
4. Any available drink vouchers will be listed under Vouchers.
After verifying the guest has a drink voucher to use, follow these steps:
*NOTE: InfoGenesis users must verify the full name on the guest’s Player Rewards Card matches the full name on the guest’s driver’s license before processing a drink voucher tender. If names do not match, users cannot proceed with tendering using the drink voucher and the guest must use another form of payment.
*NOTE: Drink vouchers cannot be used for Non-Alcoholic Beverages.
1. Add a qualifying drink to the check.
2. Select Loyalty.
3. Swipe or manually input the Player Rewards Card.
4. From the Loyalty screen, select a drink voucher and select Next.
5. The drink voucher will appear on the check under Tenders as a New Kiosk Drink.
When settling a check with a drink voucher from a guest, follow these steps:
1. From the Tender screen, select Kiosk Settle.
2. A Manager Override will be required. A Supervisor or above will need to swipe their InfoGenesis Card.
3. In the Kiosk Settle window, enter 7799. 7799 is the only number to be used when using a drink voucher.
4. Select Enter.
5. The Confirm Generic Auth Charge window should reflect “7799 Kiosk Comp Drinks”. Select Yes.
6. An Adjusted Check Financials Info window appears. Select Yes.
7. The amount in the Kiosk Settle window should match the Balance Due amount on the check. Verify both matches before selecting Done.
8. The check is then successfully tendered.